Frequently asked questions

We recover duty drawback and IEEPA refunds for importers. We analyze your customs entry data, identify every dollar you're eligible to recover, and generate filing-ready documents for your broker or for direct submission to CBP.

No. NexusLogix works alongside your existing broker relationship. We analyze the data your broker provides and generate filings your broker can submit, or you can submit directly. Most clients see their broker relationship improve — we give them better data.

Then you owe us nothing. Our free recovery analysis is genuinely free — we tell you exactly what we found (including zero) with no commitment required.

Typically 5–10 business days from data load to first filing-ready document. Depends on data quality and how many entries we are analyzing.

Every generated document includes a confidence score, the source entries, and the evidence package. Nothing goes to CBP without your explicit review and approval. Human-in-the-loop is a hard requirement, not an option.

Yes. Multi-entity is supported — each IOR gets its own entry queue, filing pipeline, and audit trail. Common for importers with multiple subsidiaries or brokers handling clients across several importers.

Broker CSV exports, standard ACE entry summary formats, and EDI 350/315 files. If your broker uses a proprietary format, we can usually map it in 1–2 business days.

Section 301, IEEPA, Section 232, manufacturing drawback, unused merchandise drawback, and USMCA / FTA preference. If you import into the U.S. and pay duties, we can almost certainly find something.